At this time, we ship merchandise to locations within the continental United States and worldwide. Please contact us for an international shipping quote. The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier.
All orders will be shipped via USPS (United States Postal Service) Priority Mail Service, UPS or Fed Ex at our discretion. Shipping is based on total merchandise weight and packaging available (plus a $1.00 handling fee to cover the cost of packing materials).
Most orders are processed and shipped within 2-3 business days of the receipt of payment. (Orders paid for via check or money order will not be shipped until the funds have cleared. This may take up to 10 business days including the amount of time it takes for us to receive the payment from you.)
You will receive an e-mail confirmation from the shipping carrier when your order has been shipped. This e-mail will include your tracking number. Delivery confirmation is included on each order. Delivery confirmation simply confirms that the package arrived safely at its destination. This means that information regarding your shipment may not be available until after it has reached your door.
We will pack your items with care. (In kindness to our environment, we will recycle shipping materials as much as possible.) We cannot be held responsible for items lost or damaged after leaving our warehouse. If you would like your package insured, please indicate this in the special instructions. As a courtesy we will cover the cost of insurance up to $1. If the insurance exceeds that amount, we will invoice you for the overage. If your package is lost or damaged and you requested shipping insurance, you must submit your claim directly to the post office within 7 days of receiving a damaged package. Keep the shipping box and all packaging materials when you make a claim for Post Office inspection. We will do all we can to assist you with your claim and replacement of your merchandise. Please submit a copy of your damage claim to us, IN WRITING within 7 days of receiving your package.
Warm Weather Shipping
Because our products are susceptible to heat, during the warm weather months (May-September), shea butter will be packed with materials to keep products cooler. During these months, the handling fee will be $2.00.
# Sales Tax
All orders delivered in the state of Maryland will be charged MD State sales tax (6%).
# Return Policy
We want you to be happy with your purchase. ALL SALES ARE CONSIDERED FINAL. If you receive faulty, damaged or incorrect merchandise, we will work with you to find a mutually beneficial transaction outcome. If you are not 100% satisfied with your order, please email us at sheabutternmore within 7 days of the shipment of your order for return authorization number and return instructions. Shipping charges and return shipping charges cannot be refunded. No unauthorized returns will be accepted.
*All sales are final on custom or discontinued items.
We pride ourselves on the quality of our products, and we are committed to satisfying all of our customers. We want you to be happy with your purchase and we want you to keep coming back for more. Please remember that all of our products are handmade therefore slight variations in color/size/shape are to be expected.